cc-ing and bcc-ing emails out of Comm Gen

cc-ing and bcc-ing emails out of Comm Gen

Kevin Williams (guest) 20 Apr 2010 21:40

Hi

It isn't obvious to me how this might be achieved but I imagine it is a fairly common requirement. I have cases where I want to email a student and cc their agent (and vice versa) or possibly even bcc a communication to a central mailbox within our organisation.

Has anyone done this and how are they doing it?

Regards

Re: cc-ing and bcc-ing emails out of Comm Gen

Praj 21 Apr 2010 23:30

I had a quick look at the CommGen run control and the email parameters don't show either CC or BCC. So I figured I'd look at the application package (SCC_COMMGEN) at the email functionality which is in the CommGenEmail Application class under Util, and that code has functionality to get and set the CC & BCC (as its using the MCFOutBoundEmail email functionality in PeopleTools).

However, when you look at the base class SCC_COMMGEN.Model.CommGen, no parameters are passed to set the CC or BCC. So it looks like the functionality is not delivered by default? I also checked out PeopleBooks to see if there's anything about this in there, and it doesn't look like there is.

It looks like it would be relatively straightforward to add CC/BCC functionality as a customisation. Perhaps this would be a good GSC enhancement request?

Re: cc-ing and bcc-ing emails out of Comm Gen

Kevin Williams (guest) 22 Apr 2010 21:02

Thanks again Praj - this is a really helpful starting point for us and I think we can get something working.

Regards